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Help Me Mike
Free Computer Advice and Tips
helpmemike
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I'm testing a new remote support tool called ShowMyPC. If you'd like to help me test it, I'm offering one hour of free remote support. Call or email me to schedule a time, then go to ShowMyPC.com and click on "Show My PC to Remote Users." This will run a small program that gives you a temporary remote code that allow someone else to see and control your computer only if they have that code. Then call me with the code and I'll work on your computer for free.
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Security Updates
================

Microsoft: On Patch Tuesday (July 10) MS released patches to Windows XP, Vista, MS Office
Yahoo: On June 8 Yahoo released patches for parts of Yahoo Messenger (its Webcam Upload and Webcam Viewer). If you installed Yahoo Messenger before then, get the update.
Mozilla: On June 4, it released a security-fix Version 1.5.0.12 of its Thunderbird e-mail client
Apple: On June 20 and 22 Apple patched security holes in Mac OS X (10.4.10); in June Apple patched QuickTime (7.2)
Sun: Update Java to version 6 update 2
Adobe: Update Flash to version 9.47


Hacker Tricks
=============

Fake emails claiming to be Microsoft Updates, virus alerts, IRS or FTC notices, BBB notices
Greeting cards, PDF files, images, and QuickTime movies hiding malware
Emails about YouTube videos: the videos look innocent but deposit malware


Apple Safari
============

Apple released a beta version of its Safari browser for Windows. 8 security flaws were identified the first day. You may want to wait until Apple works out all the bugs before installing Safari for Windows.


OpenOffice security flaw
========================

Known malware can use OpenOffice to infect Windows, Mac, and Linux computers. Be as careful opening OpenOffice files as you are with Microsoft Office.


More P2P concerns
=================

In addition to the possibility of downloading files loaded with viruses and malware, you may also be exposing sensitive information on your own computer to download by outsiders. If you must use file sharing networks, always use extreme care and be sure the folders you expose ONLY contain the files you want outsiders to see.


Firefox/IE Cross-Browser Vulnerability
======================================

Firefox includes a capability for a site being viewed in Internet Explorer to force Firefox to open and run code which it wouldn't if it had been started normally. Mozilla is accelerating the release of Firefox 2.0.0.5 to July 19. Similar flaws exist in other applications which incorporate a similar ability to be started by code on a web page, such as the Trillian Instant Messaging program.


Virustotal.com
==============

If you receive a suspicious file, you can upload it online or by email to virustotal.com and they will scan it with 30 different scanners. It's not a guarantee, but 30 second opinions can catch a lot of malware. This doesn't install any protection on your computer -- you still should have your own virus and malware protection on your computer.
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Security Patches
================

Opera web browser: upgrade to version 9.21 <http://www.opera.com/download/get.pl?id=29517>
MAC OSX: Apple patched 17 bugs on May 24. Use Apple Software Update to get patches.
QuickTime: more patches released May 29. Use Apple Software Update to get patches.
Yahoo Messenger: upgrade to version 8.1.0.401 <http://messenger.yahoo.com/webmessengerpromo.php>
Firefox/Seamonkey: Mozilla patched 6 flaws on May 31. Upgrade Firefox to version 2.0.0.4, Seamonkey to version 1.0.9 or 1.1.2
British Telecom: update your webhelper ActiveX controls


Microsoft Update Glitch
=======================

Some users of Microsoft Office 2007 on Windows Vista did not get the updates released in May. If you use Vista and Office 2007, go to MS Update to be sure you got this month's patches.


Security Alerts
===============

Spammers have been tricking businesses with email claiming to be from the Better Business Bureau or the IRS about customer complaints against your business. Do not click on links in this email, just delete it.
Firefox Add-Ons: The official Mozilla add-on site, <http://addons.mozilla.org> uses a secure server to update add-ons, but some third-party add-ons are updated insecurely and are therefore vulnerable to fake updates which take over your computer. Even Google, Yahoo, and AOL add-ons don't use secure servers for updates. Stick to add-ons from the official Mozilla site only.
iTunes now sells DRM-free music at a premium price, but the music files still include your iTunes account name and email inside them.
MAC OSX has outdated, vulnerable version of Samba. If you use Samba for file and print sharing, go to www.samba.org to update it.
Google Desktop is vulnerable to Man-In-The-Middle attacks. Another reason to avoid unsecured public wireless hotspots.
helpmemike
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Microsoft Security Patches
=========================

Microsoft released a number of security patches on May 8, including a number of Microsoft Office patches. If you use Microsoft Updates and have it set to install critical patches automatically, you've already received them; if not, be sure to get the updates. If your version of Microsoft Office (or individual components, like Word, Excel, etc.) is OLDER than 2003, the updates are NOT installed automatically. You can get them here.


Removable Drive Worm
====================

A recent worm is targeting removable drives, such as floppies and USB flash drives. If you connect an infected floppy or flash drive to your computer it will become infected, and any removable drives you connect to it will themselves become infected. The current worm reveals itself by changing the title bar in Internet Explorer to read "Hacked by 1BYTE" but later variants may not give themselves away. Consider turning off autorun for removable drives and scan removable drives for viruses before use. If you keep your Antivirus program up to date it will stop the worm.


Wireless Networks Must Use WPA Encryption
====================================

If you have a wireless network, you should use WPA encryption, rather than WEP. WEP encryption can be cracked in a matter of minutes. The biggest identity theft in history, the theft of 45 million credit card numbers from TJX, started with the cracking of WEP encryption on a wireless network which allowed the intruder to infiltrate the entire TJX network.
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Security Patches
=============

Apple released a patch for the critical QuickTime flaw discovered two weeks ago, as well as a fix for last month's patch. Make sure you have QuickTime version 7.1.6; if you use QuickTime Alternative instead, the patched version is 1.81.

Trillian released three security patches; the patched version is 3.1.5.0.

Microsoft is due to release a number of critical security patches on Tuesday for both Windows and Office. If your version of Microsoft Office is 2000 or earlier, Microsoft Update will NOT patch you automatically, so be sure to obtain the patches manually.


And more Security Flaws
=======================

Photoshop vulnerabilities could allow an attacker to take over your computer with a specially-crafted .PNG or .BMP file (and other image types may turn out to be vulnerable as well). If you use Photoshop you should select another program, such as your browser or a graphics program like IrfanView, as the default for opening image files.

Winamp vulnerabilities could all an attack with a specially-crafted .MP4 file. If you use Winamp, disassociate the .MP4 extension from Winamp by choosing Options/Preferences, then General Preferences/File Types and deselecting MP4.


Fake Windows Activation Trojan
==========================

Once your computer is infected, this malware will tell you that your copy of Windows needs to be activated, and ask for a credit card number (claiming you won't be charged). For more details on exactly how this trojan presents itself, see this article.
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Critical QuickTime Flaw
=======================

A security researcher took full control of a fully patched MAC OS X using a vulnerability in QuickTime.  Both Mac and Windows machines are vulnerable if they have QuickTime installed and Java-enabled browsers.  No patch is available yet.


Security Patches This Month
===========================

Kaspersky security products (4/5/07)
Yahoo Instant Messenger (4/5/07)
Apple patch for AirPort Extreme Base Station with 802.11n (4/9/07) -- only applies to the wireless-N version
Microsoft patch Tuesday (4/10/07) included several security updates as well as fixes for conflicts resulting from the April 3 animated cursor security patch.  Windows Update will detect if you have any hardware or software which requires the fix and only install it if you do.
Apple MAC OSX (4/19/07) patch for 25 security flaws


New Spam and Malware Tricks
===========================

Emails saying you're infected by a virus which are themselves carrying viruses rather than fixes
Emails with news stories exploiting the Virginia Tech tragedy to install malware
Phony tax e-filing sites which steal your refunds
Malware transmitted by Skype VOIP and Skype IM
USB drives left lying around in public places with malware on them


AVG Anti-Rootkit
================

After a 6-month beta period, this tool is now available for free.  Other free anti-rootkit tools are available from F-Secure and Sophos.


Beware of Tagged.com
====================

Many people worry about teenagers using social networking sites like MySpace, but Tagged.com does a particularly malicious trick of asking for your email PASSWORD when you sign up, then logging into your email account and sending invitations to people in your address book.  For more details see this article:  <a href="http://www.eweek.com/article2/0,1759,2112675,00.asp?kc=EWRSS03129TX1K0000614">

 

helpmemike
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Some people with Realtek Audio are getting an error message like this after the security update that was released yesterday. If you're getting this error, you can download the patch for it here.
helpmemike
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Microsoft has released an emergency patch for the animated cursor flaw. If you have automated updates enabled you received it automatically – it will have asked you to reboot your computer, and the security threat isn't fixed until you do so. If you aren't sure whether you've gotten the patch, go to Control Panel > Add/Remove Programs and look for an item named "Security Update for Windows (KB925902)".

FIREFOX ALERT: It was originally reported that Firefox is not vulnerable to the animated cursor flaw, but the discoverer of the problem says that it IS vulnerable. So far no one has detected attacks against Firefox using the vulnerability, but that may change. No word from Mozilla yet on the issue.
helpmemike
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I've mentioned in the past that no one anti-spyware program catches everything, so you should use more than one. There are many excellent free ones, but most of them don't automatically check for updates or run scheduled scans, so you have to do so manually. Hitman Pro is a free product that eases the process. It lets you install several different free or free-to-try anti-spyware programs, and with one click update and run them all. The free ones include Spybot Search and Destroy, Lavasoft Ad-Aware SE, SpywareBlaster and Ewido; the free trials include Webroot SpySweeper and PCTools Spyware Doctor. Just download Hitman Pro here, click "Check for Updates", and whenever you want to run all the scans check off the "Safe Mode" box and hit Start. It'll take a few hours to run everything, after which your computer will reboot back into normal mode.
helpmemike
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If you've ever had your mouse fail you know how difficult it is to do without it. However, there is a built-in Windows feature to use your keyboard instead of a mouse. Go to Control Panel > Accessibility Wizard. It goes through a lot of steps but you can ignore everything except checking the box that says "I have trouble using a mouse or keyboard" and continue to set up the ability to move the cursor using your keypad.
helpmemike
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OpenOffice 2.2 is now officially available. OpenOffice users should update immediately for important security and bug fixes.
helpmemike
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I reported a few weeks ago about Blacklight from F-Secure, a rootkit remover that's very easy to use, being free until April 1. The free beta version has been extended until October 1 2007. To download the new version, go here.
helpmemike
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Microsoft is releasing a patch for the Animated Cursor flaw ahead of schedule on April 3. If you have automatic updates enabled you will get it automatically; if not be sure to update. This is a very serious flaw because you don't have to click on anything -- just visit a webpage or open an email that contains the exploit and you're infected. This flaw affects Internet Explorer, so using Firefox or another browser is safe.
helpmemike
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Support for Firefox 1.5 ends on 4/24/07. You should upgrade to the current version (2.0.0.3).
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A QuickTime flaw is being exploited via a myspace account promoting a french music group. It contains an invisible QUickTime movie called tys4.mov which downloads and runs malicious Javascripts and sends data back to a website called profileawareness.
helpmemike
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An unpatched flaw in OpenOffice can be used to attack your computer. Use caution when opening OpenOffice files, just as you should for Microsoft Office files. There is no patch in the official releases, but the beta version 2.2 RC4 has a patch.

UPDATE: Version 2.2 has now been officially released, so you should update immediately.
helpmemike
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A flaw in the way animated cursors are processed can be exploited to install malware on your computer. As yet there is no patch, so all you can do is follow the usual precautions of not opening attachments or clicking links in suspicious email or websites.
helpmemike
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A fake email purporting to be from admin@microsoft.com claiming to be a download for "IE7 Beta 2" is a hoax and delivers malware instead. If you receive it, delete it unopened.
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This free scan will check whether you're missing any security patches to a wealth of products: Windows, Adobe, Quicktime, Java, and more. You can run it here.
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This excellent rootkit remover doesn't require a lot of technical knowledge to use -- just hit Start and let it do its thing. It's built into F-Secure's security suite, but you can use it for free until 4/1/07, so now's the time. Download it here.
helpmemike
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By default, whenever you start up your laptop, the wireless adapter broadcasts the names (SSID's) of networks it has connected to in the past. If you've ever connected to an unsecured network and left your computer set to connect to it automatically, a hacker can pick up that information and know that if he pretends to be that network your computer will automatically connect. There is a patch, but for some reason Microsoft hasn't made it official. You can download it here.
In addition, you should remove any unsecured networks from your preferred networks list or set them to manual rather than automatic.
helpmemike
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Apple Patches
=============

Apple has released a "megapatch" for Mac OSX (version 10.4.9) which plugs 45 security holes. It's a major update, so make a disk image first, as some users have had problems after the update. Apple released a QuickTime patch earlier this month for both Mac and Windows (version 7.1.5) which fixes 8 security holes. And if you haven't gotten patches from last month, Apple on 2/15 released four security patches in iChat, Finder, and UserNotification.


Mozilla Patches
===============

On 3/6 Mozilla released patches for FireFox, following up on the 2/23 patches to Firefox, Thunderbird and Google Desktop. Make sure you're using Firefox version 1.5.0.10 or 2.0.0.2


Other Patches
=============

Symantec released patches for an ActiveX flaw in Norton Antivirus 2006 and Norton Internet Security 2006 (as well as other products) and these products may also falsely report that your license is expiring. Go to www.symantec.com for patches and a possible free upgrade to the 2007 versions. McAfee and Trend Micro have also patched their security products. Solaris has patched a telnet bug. Even OpenBSD, known for its security, has had vulnerabilities revealed. And even though Microsoft isn't releasing any critical patches this month, there are still several critical vulnerabilities still unpatched.
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Firefox and Internet Explorer Vulnerabilities
=============================================

The latest versions of Internet Explorer and Firefox on Windows and (in the case of Firefox) Unix systems are vulnerable to attacks that could reveal the contents of sensitive files residing on a victim's hard drives. The vulnerability resides in the functionality that allows the browsers to upload files to a remote server. It requires a victim to visit a booby-trapped website and enter text with certain characters in a comment interface or other input field.

Another major security flaw in Firefox allows sites to trick Firefox into allowing them to manipulate cookies from other sites.


Solaris Vulnerability
=====================

The most recent versions of Solaris and OpenSolaris with telnet enabled are vulnerable to serious attacks. Administrators should disable or restrict telnet functionality.


Router Passwords
================

If you haven't changed the password for your home router, do it now! Malicious websites take advantage of the fact that many routers are still set to the default passwords to take them over, allowing them to redirect you to phony sites.


New Microsoft Word Vulnerability
================================

After last Tuesday's (2/13) patches to MS Office, a new vulnerability has come to light. This is a familiar pattern: hackers waiting until just after MS Patch Tuesday to exploit a weakness, hoping there won't be a patch for a full month. As always, exercise caution about opening Word documents in emails and websites.
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Microsoft Critical Updates
==========================

Microsoft is releasing a dozen updates today, some of them critical security patches. If you are using Microsoft Update and have it set to automatic updates, you'll get them automatically; otherwise, be sure to get them manually. If you use Windows Update instead of Microsoft Update, or have an older version of Microsoft Office, be sure to get those patches manually. There are still unpatched Microsoft Office security flaws, so as always be vigilant about opening documents, spreadsheets, and PowerPoint presentations in email or on websites unless you are certain they are safe, even if the email appears to come from someone you know.

Non-Microsoft Security Patches
==============================

Apple QuickTime (both Mac and Windows versions), Apple Airport, Java, and Trend Micro security products have all patched serious security flaws in the past few weeks. Make sure you have the latest updates for these products.

Firefox Flaws
=============

Two flaws in the Firefox browser have recently surfaced. The first is in the popup blocker feature -- if you allow popups from a particular site, an attacker may be able to access files on your computer. Don't allow popups unless you're sure the site is safe, and upgrade to the latest version of Firefox. The second flaw is in the phishing filter, which can be tricked into thinking a site is legitimate when it is not; this flaw affects the latest version of Firefox as well as earlier versions.

AOL Parental Controls
=====================

If you use AOL Parental Controls, be aware that if you have high-speed access, there are things that can get past the controls. AOL says that you need to download an additional program to block against this (AOL provides the link for this program).

Ransomware and Valentine's Day Attacks
======================================

Ransomware is malware that encrypts your files and demands you pay ransom to have your files unlocked. It's been on the rise, so be vigilant and be sure to back up your important files regularly. Also be cautious about Valentine's Day emails which ask you to click to see an e-card or the like, as there are many attacks going around using this sort of trick.
helpmemike
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If you use your laptop wirelessly away from your home or office, you've probably noticed networks with names like "Free Public WiFi" around. Beware -- some of these are scams designed to trick you into connecting to a network and using it to transmit passwords and other personal information.
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Recently there's been a rash of malware-laden spam disguised as genuine news articles. Thousands of computers became infected by emails purporting to be news articles about the recent major storms in Europe. Other topics include alleged Chinese or Russian missiles shooting down a US satellite and Iraq-related news. This technique has fooled many spam-detection algorithms and tricked people into clicking links for the "full story," pictures, or videos. The graphics also make these emails much larger than text-only spam, further clogging mail servers.
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Hackers infiltrated computers at TJX, the owners of the following stores: TJ Maxx, Marshall's, HomeGoods, A.J.Wright, Winners, HomeSense, and Bob's Stores. Credit card information from 2003 and 2006, and possibly other periods, may have been stolen. If you frequent these stores, check your credit card statements carefully. This includes purchases made at the stores and by phone, not just online.
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A serious security flaw in Mac OS X opens machines with Apple's Safari Web browser to hijack by outsiders. The flaw can be exploited if the Mac user has enabled an option in Safari to "open safe files after downloading." Users should disable the "open safe" feature in Safari.
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Last summer a flaw in the way WMF graphics are handled in Microsoft Office was patched. Now a similar vulnerability has shown up in OpenOffice. If you use OpenOffice you should upgrade to version 2.1.
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A while back Microsoft introduced "Microsoft Update" as an enhancement to Windows Update, which updates both Windows and Microsoft Office. However, this feature does NOT work for Office 2000 or earlier. If you have an older version of Office, be sure to go to the Office Update site to get security updates.
helpmemike
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January is the month of Apple Exploits. The first unpatched, critical flaw is in the Quicktime movie player, which affects both Windows and Macs. To protect yourself, you need to turn off RTSP streaming video. To do this in Windows, start up Quicktime and select Edit > Preferences > Quicktime Preferences, go to the File Types tab, expand Streaming, and uncheck RTSP. In Mac OSX, go to System Preferences -> QuickTime -> Advanced -> MIME Settings -> Streaming - Streaming Movies -> Uncheck RTSP stream descriptor.
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Happy New Year, everyone. I hope none of you fell victim to the onslaught of holiday-themed spam attacks, which try to get you to open an attached Postcard or Greeting Card to display a holiday message, while secretly turning your computer into a zombie under outside control. And if you got a new game console for the holidays, be aware that hackers are now attacking them as well. Many of them have internet access now, and can have personal information such as credit card information stored on them.
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Q: I get a balloon popup from my taskbar that says I have a virus. What should I do about it?



A: This message is NOT legitimate. You ARE infected, but the popup is coming from the virus to try to trick you into downloading more malware. It's called VirusBurst, and it can be very difficult to remove. Detailed instructions for removing it can be found here.
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Q: How do I turn off the reading pane in Outlook 2003 for ALL my folders instead of having to do it one folder at a time?


A: In the past I have advised turning off the "reading pane" in your email programs. This is the window that opens the current email before you actively click on it. While it is a convenience, it's also a potential security problem -- when you come across spam, you would rather delete it without ever opening it.

However, if you use Outlook 2003 as your email program, you can't turn the reading pane off globally (that is, for all your mailboxes/folders). You have to do it for each folder. Here's a way to turn it off globally, so that when you create a new folder the reading pane is off:

With the Inbox highlighted, right click on one of the toolbars and select Advanced. This adds an extra toolbar (you can remove it afterwards the same way). One of the items on the new toolbar is a drop-down box displaying "Messages". From the drop-down list, select "Define Views." A chart opens up -- make sure "current view settings" is selected. Click on "Modify", then "Other Settings". If all you want to do is turn off the reading pane, select Off in the Reading Pane section. (You can also turn off Grouping, get rid of the Gridlines and change the display fonts.) Once you have made your changes, click OK to close the "Other Settings" window, OK again to close "Customize View: Messages", then click Apply View. Your Inbox and subfolders will now display without the reading pane.
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As I've recommended before, Ad-Aware SE by Lavasoft is an excellent free anti-spyware program [note: the auto-update and real-time protection features require a small annual fee]. Lavasoft also offers a number of free plug-ins and stand-alone applications to improve Ad-Aware or remove specific malware programs that can be difficult to excise completely. You can find them here.
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"Zero-day" means attacks which exploit security holes for which no fix has been developed. More and more often, security flaws only come to light when attacks exploiting them are launched on a large scale. Even when these holes come to light, it sometimes takes months to develop a patch. eEye Research has a new website on which you can see the latest zero-day exploits and learn what you can do to protect yourself until a patch is available.
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A flaw in Adobe Acrobat (Reader or Writer) can allow an attacker to take over your computer. Be sure to uninstall older versions and upgrade to version 8, which was just released. You can obtain version 8 at www.adobe.com

A worm which exploits a QuickTime vulnerability is spreading on myspace. Be extra careful about playing videos in the QuickTime format. These videos can be identified by their file type of .MOV or .QT, so be sure your system is not set to hide file extensions.

Three zero-day Microsoft Word flaws are being exploited on a small scale. As always, be careful when opening attachments in email you weren't expecting to receive, even if they appear to come from someone you know. If your browser is set to automatically open MS Office documents you should deactivate this feature so that you are prompted before opening. Any browser which opens MS Word documents is vulnerable, not just Internet Explorer. If you are using MS Office 97 or 2000 you can download a tool to add prompting.

Even if you use a Mac or Linux or a browser other than Internet Explorer, observe caution. The vast majority of attacks are aimed at Windows and IE, but as Firefox use has grown, so have attacks directed at it. Keep your security patches up to date, no matter what software you use. Many computers continue to become victims of security flaws for which patches have long been available.
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You can find out by using Verizon's Online Speed Test.
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Microsoft is rolling out version 7 of Internet Explorer over the next three months -- some of you may have already been prompted to install it. If you want to have the security enhancements of IE7 but prefer the IE6 style of interface, here's what you can do:

To disable the tabbed browsing feature, go to Tools > Internet Options, locate the Tabs section about 3/4 down on the General tab, click Settings, and uncheck the box for "Enable Tabbed Browsing".

To bring back the IE6-style menu bar, right-click on the toolbar section and check "Menu bar".

To move the IE6 menu bar to the top, click here. You'll be asked whether you want to add the entries to the registry -- you can say yes.

To remove the IE7 command bar, click here. You'll be asked whether you want to add the entries to the registry -- you can say yes.
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A flaw has been discovered in a Broadcom driver that could allow someone nearby with a laptop to take control of your computer without any action on your part. This driver is used by most Wireless Network Adapters built into computers today, and can be exploited even if you don't use your computer's wireless capability.

How do I know if I have the flaw? To check for this vulnerability, search your computer for a file named BCMWL5.SYS, which is usually found in c:\windows\system32\drivers, but could be located elsewhere. Be sure to turn on the advanced search options to search hidden and system files. Right-click on the file and select Properties. If the version number is less than 4.100.15.5, you are vulnerable.

What do I do about it? Go to Start > Control Panel > System > Hardware > Device Manager and expand the entry for Network Adapters. The entries will typically say either wireless or 10/100. 10/100 is a wired adapter and can be left alone. Note the exact name of the wireless adapter, go to your computer manufacturer's web site, and see if they have an updated driver.

What if my manufacturer doesn't have an update? If you don't use your computer's wireless capability, you can disable your wireless adapter (you can also disable it when you aren't using it and enable it when you need it). To do this, go to Start > Control Panel > System > Hardware > Device Manager and expand the entry for Network Adapters. The entries will typically say either wireless or 10/100. 10/100 is a wired adapter and can be left alone. If it says wireless, right-click on it and choose Disable. To reactivate it, follow the same steps and choose Enable.

If you do need your wireless capability and your computer manufacturer doesn't have an update, there is also a fixed driver available from Linksys, although installing it is somewhat complicated. George Ou of TechRepublic has instructions here.
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Q. My Dell laptop doesn't use the full screen area -- even if I increase the resolution, it still doesn't use it all.

A. You probably have an ATI Rage Mobility video card. Go to Display Properties (right-click on desktop), Settings, Advanced, ATI Displays. Click on Panel and activate "Scale to panel size".
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Q. How can my computer "read ahead"? It can't read my mind.

A. It doesn't have to read your mind. Remember that a computer reads one "word" at a time -- 32 bits for most current computers. Reading from your hard drive takes longer than reading from RAM and processing the data in most cases, so if the computer waits for the CPU to tell it what to read next, the CPU will spend a lot of idle time waiting for the next 32 bits to be read. However, in many cases the next word to be read can be deduced from previous times the current word was read. For example, if you start an application, the whole executable has to be read, 32 bits at a time, but the sequence of words is probably the same as it was last time it ran. So instead of waiting for the CPU to tell it what to read next, the computer goes ahead and starts reading the next word in advance, which reduces idle time for the CPU. The increased efficiency for the CPU usually outweighs the waste if the computer reads ahead and guesses wrong.
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Q. I plugged my ipod in to the computer to charge and the screen has been reading "do not disconnect" all day. The buttons don't work either. Does anyone have experience with a ipod that freezes up ??

A. First, see if iTunes or any other iPod related program are running, and close them. Then restart iTunes and try to eject. If it still says "Do Not Disconnect" double-click on My Computer, right-click on the iPod, and choose eject. If that doesn't work either, listen to or feel the iPod to see if its hard drive is spinning. If it isn't spinning it's safe to unplug it. You can also shut down your computer and it should say it's safe to remove. If all these fail, press the reset button on the iPod, wait 5 seconds, then quickly remove it.
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Tips for improving battery performance, from a major distributor:

Your battery is shipped in a discharged condition and must be charged first time for 12 hours. Your new battery may require 4 to 5 charge/discharge cycles to reach its maximum capacity.

Please make sure to charge and fully discharge the battery at least once every two weeks for maximum performance and long life.

Please do not leave your battery unused for long period of time. Your battery can be damaged if left unused for over two to three months.

If you are planning not to use your battery for 4 to 5 weeks then please store your battery in a cool, clean and dry place. Refrigerators can be used for storage but not freezers.

Power management features should be used for Laptop batteries to get maximum performance. Power management can help you save battery power by selecting dimmer screen, lower CPU speed and other low power consumption features.

Please note that you do not extend battery life by not using it. Non-use of a battery pack (charge/discharge cycle) shortens its life.
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Q: I have broadband cable. I want to reconnect my laptop for wireless. I have the router and the wireless cardbus adapter for the laptop. I lost my laptop connection when I moved into a new house. I reconnected the broadband back for my desktop but I cannot get my laptop to work wireless. What steps must I take to get the laptop going wireless again?

A: Okay, let's go over the setup:

1 - The broadband modem is connected to the Internet (sometimes labeled WAN) port on the router, and the desktop is wired to one of the router's numbered ports, and the desktop is able to connect.
2 - On the desktop, Start > Run, type
cmd
and hit enter, then type ipconfig /all
This should give you an outward-facing WAN IP address for the router (the address given to the router by your ISP), as well as a LAN IP address for the router (typically something like 192.168.1.1), and the IP address assigned to the desktop by the router's DHCP (e.g. 192.168.1.101).
3 - Type the router's LAN IP address in your desktop's web browser. This should give you the configuration utility for the router. You want to make sure wireless is enabled. Be sure to change the router password and SSID from the defaults, and enable encryption (WPA2 if possible, else WPA, else WEP).
4 - Your laptop should now detect the SSID of your network. Request to connect and fill in the passphrase or security key.
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Microsoft recently released an important security patch; however, Microsoft currently only supports Windows 2000 with SP4, Windows XP with SP1 or SP2 (plus Server products). If you are running Windows 98, Windows 98SE, or 2000/XP without the Service Packs listed above, you are vulnerable to attack. An independent organization has provided a patch for the unsupported versions, which I recommend you apply. The patch is available here.
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You may remember the news last year that Sony BMG Music Entertainment had put a rootkit on some
audio CDs as part of its copy protection. This was decried as a security risk and Sony pulled
the feature. The Texas Attorney General's office, which is investigating the rootkit as part of
the state's lawsuit against Sony BMG, reports that some security programs, such as AOL's "Safety
and Security Center" and PestPatrol, will disable the CD-ROM drive's configuration if they
detect the rootkit.

You can delete the rootkit with an uninstaller from Sony BMG, which can be downloaded here:
http://cp.sonybmg.com/xcp/english/updates.html

AOL and CA (which makes both PestPatrol and AOL's antispyware component) have a patch to avoid
this problem.

This information is from the article "Sony software still PC threat" by Alex Veiga, The
Associated Press, Los Angeles.
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Once again, shortly after Microsoft's Patch Tuesday, a new security hole turned up. It affects
the Internet Explorer browser, using the ActiveX and Active Scripting features. This can be
particularly troublesome because many legitimate sites use these features. What you can do is
set Internet Explorer to prompt you before utilizing these features. You will get a pop-up
asking if it's okay to allow them. If it's a site you trust, you can allow them; if not, don't
allow them. Sometimes, it's only the ads that use these features, so you can say No and then,
if the site isn't working properly, click the Reload button and this time allow it. For sites
that you know you want to allow, such as your bank, add them to the Trusted Zone so you won't
get the popups all the time.

To set these features to Prompt:

On the IE menu bar, choose Tools > Internet Options and select the Security tab. Click the
Default button if it doesn't say Medium level. Then click the Custom button to make the
following changes.

1. In the ActiveX section, the last two items are "Run ActiveX Controls and Plugins" and "Script
ActiveX Controls Marked Safe For Scripting". At Medium level these are set to Enable. Change
them both to Prompt.
2. In the Scripting section, the first item is "Active Scripting". At Medium level this is set
to Enable. Change it to Prompt.
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An extremely critical flaw is currently being exploited. The vulnerability only affect computers running Windows 2000 and Word 2000, and is delivered by a Word document which must be opened by the user. If you are running such a system, be extra careful about opening Word documents in emails and websites.
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If you've been having Internet Explorer crashing this past week, you aren't alone. One of the critical patches Microsoft released on August 8th can cause the browser to crash on some websites.

Microsoft plans to release a revised patch on August 22nd. If you can't wait that long, there are two alternatives:

1) From the IE menubar, select Tools > Internet Options and click the Advanced tab. About halfway down you'll find options for HTTP 1.1; uncheck them, then click the Apply button.

2) Microsoft has a temporary fix, but you have to contact them to request it.
DISCLAIMER
While I make every effort to ensure all advice posted here is safe, I cannot be responsible for any damage or loss resulting from its use. Be sure to back up your data and keep the original CDs and product keys that came with your computer, as well as for programs subsequently installed. More details on any possible risks may be included within posts. Except where noted, instructions are written for Windows XP; earlier versions of Windows may not include capabilities necessary to implement the advice given, or may require different steps to accomplish. I have no relationship with the suppliers of any products I recommend and receive no compensation for recommending them.

See User Info for more information.
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